Family Practice Medical Clinic

1. Our Commitment to Your Privacy

At our Family Practice Medical Clinic, we are committed to protecting your personal health information. We follow all applicable privacy laws and professional standards to ensure your information is handled with the highest level of confidentiality, accuracy, and security.

2. Information We Collect

We collect personal and medical information necessary to provide safe, effective, and comprehensive healthcare. This may include:

• Contact information (name, address, phone number, email)
• Personal identifiers (date of birth, health card number)
• Medical history, medications, allergies, and treatment records
• Diagnostic results, referrals, and consultation reports
• Insurance or billing information when applicable

3. How We Use Your Information

Your information is used only for purposes directly related to your care, including:

• Assessing, diagnosing, and treating your medical concerns
• Coordinating care with specialists, hospitals, and other healthcare providers
• Booking appointments and managing follow‑up care
• Maintaining accurate medical records
• Processing billing and insurance claims
• Meeting legal, regulatory, and professional obligations

We do not use your information for marketing or non‑medical purposes.

4. Disclosure of Information

We may share your information only when necessary for your care or when required by law. This may include:

• Referrals to specialists or allied health professionals
• Laboratory and diagnostic facilities
• Pharmacies for prescriptions
• Provincial health authorities
• Legal requirements such as public health reporting

We do not share your information with third parties for advertising or commercial use.

5. Your Rights

You have the right to:

• Access your medical record
• Request corrections to inaccurate information
• Withdraw consent for certain uses (unless required by law)
• Ask how your information has been shared
• Express concerns about how your information is handled

Requests can be made through our clinic administration team.

6. How We Protect Your Information

We use administrative, physical, and electronic safeguards to protect your information, including:

• Secure electronic medical record systems
• Controlled access to patient files
• Staff training on privacy and confidentiality
• Policies for secure communication and data handling

7. Retention of Records

Medical records are retained for the period required by provincial regulations and professional guidelines. After this period, records are securely destroyed.

8. Questions or Concerns

If you have questions about our privacy practices or wish to access your information, please contact our clinic administration. We take privacy concerns seriously and will respond promptly.